Refund Policy

Refund Policy

In the event of a customer purchasing oil from our website but changing their mind for whatever reason before the order has been delivered, a refund may be processed by calling us directly on 07519563588.

Please note a £15 admin charge will be deducted in this case.


Refunds cannot be issued after your oil has been delivered due to the nature of the product to prevent cross contamination.

In the unlikely event of a dispute regarding your delivery for example, damage to property/equipment, shortage of fuel etc. the matter must be raised with ourselves within two working days and will be subject to a written complaints procedure.

ABC Oils complies with all industry regulations including Trading standards and HM Revenue and Customs standards regarding the sale of controlled oils.